Information We Collect

When you use our services, we collect different types of information depending on how you engage with us. Here's what that looks like in practice.

Personal Information You Provide

This is information you give us directly when you sign up, register for webinars, or contact us:

• Full name and preferred contact details
• Email address and phone number
• Billing address and payment information for course enrolments
• Educational background and professional experience (when relevant to programs)
• Communication preferences and accessibility requirements

Automatic Collection

Our website automatically gathers technical data to improve your experience:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referral sources and search terms used to find us

Learning Activity Data

If you enrol in our programs, we track educational progress including course completion rates, assessment results, and engagement metrics. This helps us tailor content to your needs and improve our curriculum.

How We Use Your Information

We're not in the business of selling your data. We use what we collect to deliver and improve our educational services.

Legal Basis and Australian Privacy Principles

Under the Privacy Act 1988, we handle your personal information according to the Australian Privacy Principles (APPs). Our legal basis for processing depends on the context:

• Consent: You've given us explicit permission to use your information
• Contract: Processing is necessary to deliver the services you've signed up for
• Legitimate Interest: We need certain data to run our business effectively while respecting your rights
• Legal Obligation: Australian law requires us to retain certain records

Data Sharing and Third Parties

We don't sell your personal information to anyone. But we do work with trusted partners who help us deliver our services.

Service Providers We Use

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for data storage and platform delivery
• Analytics tools to understand how people use our site

These partners are contractually required to protect your data and can only use it for the specific purposes we've agreed upon.

Required Disclosures

We may disclose information when legally required—such as in response to court orders, government requests, or to protect the rights and safety of our users and staff.

Your Privacy Rights

You have control over your personal information. Here's what you can do:

How We Protect Your Information

Security isn't something we take lightly. We implement multiple layers of protection to keep your data safe.

Technical Safeguards

• SSL/TLS encryption for data transmitted to and from our website
• Encrypted storage for sensitive information at rest
• Regular security audits and vulnerability assessments
• Restricted access controls—only authorised staff can view personal data
• Secure backup systems to prevent data loss

Organisational Measures

Our team receives regular privacy training. We maintain strict internal policies about data handling and have incident response procedures ready if something goes wrong.

That said, no system is completely foolproof. While we do everything we can to protect your information, we can't guarantee absolute security over internet transmissions.

Data Retention

We keep your information only as long as necessary for the purposes we collected it.

Retention Periods

• Active students: Data retained for the duration of your enrolment plus seven years for educational records
• Prospective students: Contact information kept for three years unless you request removal
• Financial records: Maintained for seven years in accordance with Australian tax law
• Marketing data: Retained until you unsubscribe or request deletion

After these periods, we securely delete or anonymise your information so it can't be linked back to you.

International Data Transfers

Your data is primarily stored on servers within Australia. However, some of our service providers operate internationally, which may involve transferring data overseas.

When this happens, we ensure adequate protections are in place through contractual safeguards and by working only with providers in countries with recognised data protection standards.

Cookies and Tracking

Our website uses cookies—small text files stored on your device—to improve functionality and analyse usage.

Types of Cookies We Use

• Essential cookies: Required for the site to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect site functionality.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent.

If we discover we've unintentionally gathered data from a minor, we'll delete it promptly.

Changes to This Policy

Privacy practices evolve, and so will this policy. We'll update this page as needed to reflect changes in our practices or legal requirements.

Significant changes will be communicated via email or a prominent notice on our website. We recommend checking back periodically to stay informed.

Complaints and Disputes

If you're not satisfied with how we've handled your information, please let us know. We're committed to resolving concerns fairly and quickly.

You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've breached the Australian Privacy Principles.